Question 1

What is the $20.00 deposit?

Accepted Answer

The $20.00 deposit secures your appointment. This deposit will be applied to your balance.  It does not pay for your entire laundry service. The deposit is non-refundable, but if you need to reschedule, please call us with 24-hour notice and we will create a new appointment for you and apply your deposit.

Question 2

Do I have to provide my own detergent?

Accepted Answer

No need! We will provide the soap but you can choose to provide your own if we don't carry your preferred brand.

Question 3

Do you offer corporate pricing?

Accepted Answer

Please call us for corporate pricing. 
254-661-7611

Question 4

Do you travel outside city limit?

Accepted Answer

We have a 25-mile radius from Downtown Waco. We do not travel outside of that area.

Question 5

When will I get my items back?

Accepted Answer

If you schedule your pick-up by 12 p.m. your items will be delivered the same day and after 2 p.m. your items will be delivered the next day. For a rush order we can even deliver items the same day even after 2 p.m. for an additional fee. Rush fee subject to size of the order.

For orders larger than 100 pounds they will be available the next day.

Question 6

Will my items be washed with anyone else's items?

Accepted Answer

No! We will never combine your laundry with anyone else's items.

Question 7

Do I need to be present for pick up and drop off?

Accepted Answer

No, you can leave your laundry bagged outside for us to pick up. Your order will be delivered in sanitized clear bags. We can leave your laundry outside for you to take in when you get home.

Question 8

How do I pay for my items?

Accepted Answer

You will receive an invoice by email when your laundry is complete.  Payment is due prior to delivery.

Question 9

Do you service hotels, motels, Air BNBs, and other facilities?

Accepted Answer

Yes! Give us a call.

Question 10

Can I schedule weekly, bi-weekly, or monthly service?

Accepted Answer

Yes! Call us to set up your schedule.

Question 11

What if I forget to set my laundry out?

Accepted Answer

Reminders will be sent to your phone the day before your pickup. If your clothing is not available at arrival time, you will be charged $10.

Question 12

Do you wash comforters of all sizes?

Accepted Answer

Yes! We can handle your big bulky comforters, pillows and sleeping bags as well.  These items are  priced by size.

Frequently asked questions